Presents a way of bringing about improvements in healthcare services by being user-focussed. This work explores the underlying concepts, methods and practices of EBD, and offers an approach to healthcare customer satisfaction. It also includes a foreword by lynne Maher, Head of Innovation Practice, University Of Warwick, Coventry.

Offers both a comprehensive introduction and a perceptive examination of Britain's relations with the European Community and the European Union since 1945, combining an historical account with political analysis to illustrate the changing and multifaceted nature of British and European politics.

1940 was the most significant year in European history this century, this book examines what it meant for the people of Britain then and now. Malcolm Smith details the resultant influences that have constructed our national consciousness.

Deals with the history of the British Isles that recounts the history of the two states - the United Kingdom of Great Britain and Northern Ireland and the Republic of Ireland - and four nations. This book presents the story of what happened in the British Isles, and its interdependence with Europe and the rest of the world.