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Service Management: Operations, Strategy, Information Techno

Paperback, 01/07/2010, £49.99
£44.99
Offers conceptual and applied coverage of different aspects of the management and operation of services. This book also offers the information on Six-Sigma and RFID, as well as developments in other important industry topics.

Service Management: Operations, Strategy, Information Technology (Int'l Ed) 8ed

Paperback, 16/04/2013, £60.99
£54.89
Helps you emphasize the essential uniqueness of service management. This title is organized in four parts: Understanding Services; Designing the Service Enterprise; Managing Service Operations; and Quantitative Models for Service Management.