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    Exploring Public Relations and Management Communication 5ed

    £53.09 £58.99

    Public Policy: A New Introduction 2ed

    £33.29 £36.99

    Service Management : An Integrated Approach 3ed

    £76.49 £84.99
    After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively in this book. Concepts and frameworks are followed by case studies and examples.

    Service Management: Operations, Strategy, Information Technology (Int'l Ed) 8ed

    £54.89 £60.99
    Helps you emphasize the essential uniqueness of service management. This title is organized in four parts: Understanding Services; Designing the Service Enterprise; Managing Service Operations; and Quantitative Models for Service Management.

    Services Marketing: People, Technology, Strategy 8ed

    £22.50 £25.00

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