Ordering - Frequently Asked Questions

• How do I order a book?
• What are your shipping charges?
• How can I pay for my order?
• How does my account work?
• Can I view previous orders on my account?
• Can I return a book?
• Do you stock all the books on your website? Are all the books available?
• Are the prices the same online as in your shops?

How do I order a book?

When you have found a book you want to order, click on the "Add To Basket" button.  This will bring you to the shopping basket screen.  To add more books, click on "Continue Shopping".  To place your order click on "Continue To Check Out".  You can remove items from your basket by ticking the relevant checkbox, or change the quantity by adjusting the number in the quantity column and clicking 'Recalculate the basket totals'.

You will see a summary of the items in your basket on every page of the web site. You can get to your shopping basket by clicking on the basket icon or the summary at any time.

If this is your first time ordering online with us, you will need to register an account by first entering your email address, and then a password and password reminder. 

NB During the ordering process, you will be given an option to have your data retained for visits.  You must select this option if you want to able to review your order history at a later date.

If you've been here before, simply sign in with your email address and password. If you have forgotten your password, click on 'Forgotten Password'. You can then choose to have your password reminder, or a completely new password, sent to your email address.

To change your password, click on 'Your Account' at the top of any page. Then click on 'Change Password' on the sign in panel. You will need to enter your old password before entering a new one.

You need to fill in all the details for the order including billing address, delivery address, chosen delivery method, and valid credit card details.  You can also include your own order reference.

You will get a chance to review all of this information on the final check page, before submitting the order. You will also have the option to save this information for your next visit.

Once you submit the order, you will be shown an order confirmation number, and you will be sent an order confirmation email.

What are your shipping charges?

Within Ireland, you may choose to have your books delivered, or you may prefer to collect them from your nearest branch.  There is never any charge for collecting your books.  Small orders will be delivered by An Post; larger orders will be delivered by courier service - in both cases we recommend using a delivery address where someone will be present to receive the delivery and sign for it if necessary.

All orders for delivery outside of Ireland are dispatched via An Post.

How can I pay for my order?

We accept the following credit and charge cards: Visa, Mastercard, American Express and Diners Club.

How does my account work?

To create an account, click on the  'Your Account' link on any page of the web site.  Alternatively, an account will automatically be created for you during the ordering process, provided you select the option to have your details retained for future visits.

To access your account at any later stage, the click the 'Your Account' link again. You will be asked to sign in with your email address and password. From here, you can edit all the details saved against your account. Remember to click 'Save changes' if you change anything.

Can I view previous orders on my account?

You can view a summary of all orders placed with us online, by clicking Order History. You will need to be signed in to view this summary. To view the full details, click on 'View' next to the order you wish to inspect.  You must select the option to have your details retained for future visits in order to create the Order History.

Can I return a book?

We are happy to replace any books that are damaged in transit on condition that the books are returned to us.  You may also return any book you have ordered within 30 days of delivery provided it remains in saleable condition for exchange or credit.  Please contact our web ordering department at web@dubraybooks.ie, quoting your original order number to arrange any returns.

Do you stock all the books on your website? Are all the books available?

At any time we have approximately 35,000 different titles in stock.  In order to offer the widest range possible to our customers, we also list every book we expect to be able to source easily.  Where we do not have a book in stock, we will order it from the publisher or wholesaler.  Although we strive to keep all the information on the website up to date, we may find that a book is temporarily unavailable, or has gone out of print. If there will be any delay in fulfilling your order we will contact you by email.

Are the prices the same online as in your shops?

We do our best to keep prices the same but with so many books involved, complete accuracy is not always possible. Where there is a discrepancy, we will charge you the lower of the two prices.