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Delivery Information

Click & Collect

Canterbury - Items in stock will be reserved almost immediately for you – depending on the time of year and when your order is placed. If we are closed, your reservation will be confirmed as soon as possible when we re-open. During extremely busy periods (such as the beginning of the new academic year) we will confirm as soon as possible when your order is ready. Occasionally recommended titles may be recorded by our system as in stock, but are in actual fact on the point of being purchased in-store by customers. Please do not travel to the store until you have received our confirmation email. You are welcome to telephone us to confirm your reservation.

Broadstairs - Delivery to our Broadstairs store is normally next working day, Monday to Friday, if the order is received before 3pm. There is a small bookstore outlet situated in the Learning Centre.

Medway - Delivery to Medway is normally next working day, Monday to Friday, if the order is received before 3pm. The collection point is Rowan Williams Reception. Reception staff will normally email to confirm your order has arrived and is ready for collection.

Salomons Centre – Delivery to the Salomons Centre is Monday, Wednesday and Friday. Orders typically need to be received before 3pm on the working day prior to delivery day. The bookshop is closed Sunday, so Friday orders should be delivered on the following Monday. The collection point is the Salomons Library in Runcie Court. Librarians will contact you to confirm your order is ready for collection.

This free service is available on orders not just those items in stock.

On Collecting Your Click & Collect Order

Please bring along proof of ID (such as your student card) and a copy of the order receipt from our website.

Delivery Times for Orders to UK Destinations

We will dispatch your order as soon as it is in stock - occasionally, items need to be sourced from publishers, resulting in a slight delay in shipping. When your order has been dispatched, you will receive an email and can expect your order to arrive in 2-5 working days. Delivery times are from the time of dispatch, not the time of ordering. Many titles, not in stock, we can obtain for next day delivery to the bookshop. Most titles from publishers take between 3-5 days. We will confirm availability for titles that need to be sourced from overseas, or are currently out of stock at the publisher. Currently we are offering delivery to destinations in the UK only.

Split Delivery

We endeavour to deliver all items in your order together, however we will occasionally dispatch part of your order separately due to stock issues. For example, if you order two items and one is out of stock, we may send the first item while we await new stock. If this should be the case, we will continue to update you via email as your order progresses.

Delivery Charges

Our Click & Collect service is free, and you will be notified as soon as possible when your order is ready for collection. Please see above. All delivery charges are made in £ (GBP).

Service                                                                 Charge                                  Average Delivery Time*


Click & Collect                                                       Free                                       From same day


For orders under £25 value**                                £5.00                                     1-3 working days
1st Class Royal Mail 

               
For orders over £25 value**                                  £10.00                                   3-5 working days
Courier Service***

* All delivery times are average and cannot be guaranteed.
** Before the 10% discount is applied
*** May require signature on delivery

If you are unsure of your requirements please contact us and we will be able to help you. If you are ordering a large number of books and there is a significant difference between the charge levied for delivery and the actual cost we will reduce the cost where we can; alternatively, we will contact you if for some reason there is a much higher cost.

Packaging
We send books in new bubble-protected packaging, but will use recycled cardboard packaging whenever available. We will always ensure your books are well protected.