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    Service Management: Operations, Strategy, Information Technology (Int'l Ed) 8ed

    £54.89
    £60.99
    Price-Match is available in-store for recommended titles in CCCU module handbooks
    ISBN: 9781259010651
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    Attribute nameAttribute value
    AuthorFitzsimmons, James A.
    Pub Date16/04/2013
    BindingPaperback
    Pages544
    Publisher: MCGRAW-HILL EDCUCATION EUROPE
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    Helps you emphasize the essential uniqueness of service management. This title is organized in four parts: Understanding Services; Designing the Service Enterprise; Managing Service Operations; and Quantitative Models for Service Management.

    The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.