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Service Management: Operations, Strategy, Information Techno

Author: FITZSIMMONS JAM
Binding: Paperback
Pages: 608
Pub Date: 01/07/2010
ISBN: 9780071289276
Availability: Out of Stock
Price-Match is available in-store only for recommended titles in CCCU module handbooks
Quick overview Offers conceptual and applied coverage of different aspects of the management and operation of services. This book also offers the information on Six-Sigma and RFID, as well as developments in other important industry topics.
£49.99
£44.99
Product description

Balancing conceptual and applied coverage of all aspects of the management and operation of services, "Service Management" has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services. The Seventh Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The new edition is designed to develop students' skills in both strategic and operational issues pertaining to services.

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