Never Split the Difference: Negotiating as if Your Life Depended on It
Author: Voss, Chris
Pub Date: 23/03/2017
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A former FBI hostage negotiator offers a new, field-tested approach to negotiating - effective in any situation. After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face-to-face with bank robbers, gang leaders and terrorists.