Part of a series of management pocketbooks, this book addresses the area of customer service. It provides advice on how to develop a customer focus within your business, and how to make sure that customer service is developed to certain possible level. It provides practical guidance on improving customer communications, identifying customer needs.

You don't need to be that smart to be a success in business. You need to focus on the difference between your success and the success of your organisation. You must come first. This title offers a collection of 50 ploys to ensure that you are seen to be a success without actually doing much at all.

Aimed at any company seeking to develop or maintain an effective customer care programme, this text provides a framework for building customer responsiveness into the day-to-day routines of business, while drawing on the experiences, both positive and negative, of a wide range of companies.

Intended for the "non-techy" business manager who is thinking about creating a business website, this book explains the ways in which small businesses can benefit from a website, and shows how to build a website to achieve those benefits. It offers advice on system set-up, design, content, e-commerce and site administration.

Shows how to plan, organise and run a conference for any situation. This book offers advice on identifying the target audience; setting achievable conference objectives; selecting and briefing speakers; marketing the event; getting the logistics right; organising conference documentation; on-the-spot administration of the conference; and others.

Part of a series of concise management pocketbooks, this book addresses the key area of team management. It provides advice on how to build and manage a winning team. It provides practical guidance on how to match the right individuals to the right team roles, how to get people to work together as teams, and how to lead and inspire your teams.