Helps facilitators to understand and develop a personal style to their work. Analytical in approach and highly structured, this title offers theoretical content on the fundamental thinking underlying facilitation (which includes exploration of its dimensions and modes, whole person learning).

As competitiveness increases, many organisations have realised that they cannot compete on price alone and have developed strategies for providing superior customer service. In this book Sarah Cook provides a comprehensive action plan.

Mental toughness is about how effectively individuals respond to stress, pressure and challenge. Understanding this concept is essential to improving performance for both the individual and organization. This book traces mental toughness' development from sports psychology into the world of business, health and education.

Presents practical tools and strategies your company can use to help you drastically increase productivity and earning power. This book shows how you can question your strategies, create new markets, give your products a radical makeover, and invent innovative new price and profit models to give you a competitive advantage over your rivals.

Explains how coaching and mentoring works in different situations. This title: guides the reader through key learning theories; describes the different models available for coaching and mentoring; and, demonstrates how they can be applied in practice.

Dealing with the whole process - from creating a CV and answering the dreaded interview questions to negotiating a salary - this title gives you the advice you need to get a competitive edge in today's increasingly crowded job market. It is full of examples of difficult questions that interviewers like to throw at you.

Ace that interview with this essential guide for jobseekers, offering advice on writing a CV, mastering interview techniques and answering really challenging questions.

A guide to using the Internet for a company's competitive growth and advantage. It explores: the technology required; e-security; your e-brand; the market; pricing and making money; customers online; promotion/marketing techniques; measuring return on investment (ROI); and more.