Argues that while communities form naturally, organizations need to become more proactive and systematic about developing and integrating them into their strategy. This book provides practical models and methods for stewarding these communities to reach their full potential - without squelching the inner drive that makes them so valuable.

How to assign the right tasks and empower people to tackle them. About the series: Get up to speed "fast" on essential business skills. Whether you're looking for a crash course or a brief refresher, you'll find just what you need in HBR's 20-Minute Manager series. Advice you can quickly read and apply, from the most trusted source in business.

Shows you how to embed sustainability into things your company does - profitably. Providing prescriptive steps that inform your business decisions, this title helps you launch your company into eco-minded practices. It features the author's five Biosphere Rules that apply the laws of nature as a guide for efficient business operations.

Offers the fundamental information businesspeople need to stay competitive in a fast-moving world. This title is suitable for ambitious businesspeople in organizations around the globe.

Your stomach's churning; you're hyperventilating you're in a badly deteriorating conversation at work. This book shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations. It explains why we turn to ineffective tactics when the heat is on; and how to avoid the pitfalls of such conversations.

Offers a framework for transition acceleration that will help leaders diagnose their situations, craft winning transition strategies, and take charge quickly. This book shows how to learn about new organizations, build teams, create coalitions, secure early wins, and lay the foundation for longer-term success.

Closing individual sales, in most businesses, is not enough for success. Success depends on developing profitable lifetime relationships with customers. This book teaches you how to understand the service-profit chain and the interrelationships among customer satisfaction, customer loyalty, employee capability, and company profitability.